What kind of personally identifiable information do we collect, and who is collecting it?
COLD STONE CREAMERY gathers personal information when voluntarily submitted by you. Additionally, vendors, affiliates, or other companies with whom we may have a relationship may also collect information about you through your use of the Cold Stone Creamery website or the websites of its vendors, affiliates or others. Certain information may also be collected by us if you request information from COLD STONE CREAMERY or wish to share an experience you had at one of our franchise stores. We will ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so that we can best respond to your comments. This information will help us to better customize The Ultimate Ice Cream Experience® at COLD STONE CREAMERY. Additionally, if you contact COLD STONE CREAMERY, we may keep a record of that correspondence.
When you access certain areas of the COLD STONE CREAMERY website, such as when you create an Email Club and/or Reward Card account or purchase gift cards, we will ask you for your registration or log in information. Such information can include your name, email address, age, date of birth, residence or billing addresses, product and service preferences, and credit card information (for online purchases). Other areas of the COLD STONE CREAMERY website may include requests for information from prospective franchisees and vendors. These areas can include requests not only for the above type of information, but also requests for certain financial, credit and other sensitive personal information deemed necessary to evaluate your potential as a franchisee or vendor.
COLD STONE CREAMERY may also collect certain aggregate information about you and your use of our website whenever you visit, such as various forms of "click stream" information including URLs or domains, site traffic statistics and origination information, page views, impressions, and operating system and browser types. In addition, COLD STONE CREAMERY servers automatically log your IP address when you request pages on our website. This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. COLD STONE CREAMERY may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all of the aggregate information, provided that, such information does not personally identify you, and the aggregate information will not be used by other companies to contact you.
How do we use the information we get, and with whom may it be shared?
COLD STONE CREAMERY collects information in order to provide our users with personalized and customized service. We will often use the information we collect to notify you of important functionality changes to our website, new services, and special offers or contests that we think you'll find valuable. COLD STONE CREAMERY researches our user demographics and interests based upon the information that you provide. We do this to better customize your experience, The Ultimate Ice Cream Experience®, and we may share this research with our affiliates, vendors and partners.
COLD STONE CREAMERY may share personal information within the COLD STONE CREAMERY family, including parent, subsidiary and affiliate entities and our franchisees. Occasionally, with your permission, we will send marketing information to you, such as discount coupons and information about new product offerings. Further, we will, on occasion, send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you.
Contests and promotions may be sponsored by companies other than COLD STONE CREAMERY or may be co-sponsored by COLD STONE CREAMERY and one of our partners. Our promotions, contests, and sweepstakes may often request additional information from entrants. Some of the data collected may be shared with that partner or sponsor. When you request information, you give COLD STONE CREAMERY the permission to transfer your information to the sponsor so that they may answer your request. If you have more than one COLD STONE CREAMERY account, make sure you change your preferences for each account or email address you have registered with us.
Companies may be engaged by COLD STONE CREAMERY to perform a variety of functions, such as, fulfilling orders, assisting with promotions or providing technical services for our websites. These companies may have access to personal information if needed to perform such functions and to improve the services that they provide. However, these companies may only use such personal information for the purpose of performing such functions and improving services.
Further, the information collected through our website and the websites of our affiliates, vendors and partners is considered a trade secret of COLD STONE CREAMERY. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
Information provided to Cold Stone Creamery may not be deleted in its entirety from our system and may be maintained in an archive. Some information may re-populate certain form fields if you re-subscribe to receive services in the future.
Our website provides users the opportunity to choose how information you provide to us can be used by COLD STONE CREAMERY. If you are getting promotional email from us and would like to be removed from our list, simply click the link at the bottom of any email you receive to unsubscribe. You can opt in to receive emails from us by completing our online registration form. For the Email Club, you can opt out of receiving emails from us by clicking the unsubscribe link on any Email Club email. For the Reward Card, you can opt out of receiving emails from us by unselecting that option in your Reward Card account registration.
How does COLD STONE CREAMERY protect your information?
When you submit any files, information, or access your account, COLD STONE CREAMERY uses a secure server. The secure server software (SSL) encrypts all the information that you provide before it is sent to us. Additionally, we take reasonable measures to prevent unauthorized access to all of your data.
Unfortunately, no data transmission can ever be 100% secure. While we try to protect your personal information, we cannot ensure or warrant the security of the personal information that your transmit. You transmit such information at your own risk. Once we receive such information we will use our best efforts to maintain security on our system.
How do we address the privacy of children?
When do we make changes to our Privacy Statement?
Does COLD STONE CREAMERY allow customers to update or change their personally identifiable information?
Users of the COLD STONE CREAMERY website may, at any time, review the personally identifiable information they have provided about themselves (and their family members) and make changes to that information via their My Cold Stone Account page. Users can also request that their Email Club account be inactivated via the My Cold Stone Account page. We welcome your questions and comments about privacy. Please send an email to email@example.com for Email Club questions, to firstname.lastname@example.org for Reward Card questions and to email@example.com for general questions, or contact us at:
Cold Stone Creamery
9311 E. Via de Ventura
Scottsdale, AZ 85258